China Mobile Together with ZTE and JD.com, Wins the GSMA GLOMO "Open Gateway Challenge" Award

• China Mobile, ZTE and JD.com secured GSMA GLOMO "Open Gateway Challenge" Award
• AI-powered Open Gateway simplifies API calls and boosts efficiency
• Solution partnered with JD.com for e-commerce experiences enhancing

ZTE Corporation (0763.HK / 000063.SZ), a global leading provider of integrated information and communication technology solutions, together with China Mobile Group Network Division, China Mobile Hangzhou R&D Center and JD.com, has been awarded the "Open Gateway Challenge" Award in recognition of their cutting-edge technological innovation and benchmark practical value.

Following last year's accolades, China Mobile and ZTE have continued to innovate. In collaboration with strategic partner JD.com, they have launched an AI-Powered Open Gateway (New AaaS - Abilities as a Service) solution.

Targeting industry customers, this initiative addresses pain points such as the high threshold for invoking CAMARA APIs and low execution efficiency in specific scenarios. Backed by the robust support of ZTE's core network NEF products and the introduction of an API Exposure AI Agent, the solution realizes four major innovations:

• With intent recognition, developers can invoke APIs freely without having to fully understand complex interface parameters;
• The developer only needs to make a single API request, the system automatically plans, orchestrates, and invokes other necessary APIs as needed, significantly improving overall invoking efficiency;
• Supporting automatic cross-operator API routing and adaptation, providing a more efficient unified CAMARA API entry point;
• Supporting the MCP (Model Context Protocol) to expand more AI application fields.

In the collaborative practice, the project has established deep collaboration with JD.com, leveraging core capabilities such as network acceleration(QoD) provided by 5G/5G-A networks to drive innovation in customer service scenarios. By integrating messaging, voice, video, multimedia, and multimodal interaction technologies, the initiative establishes a new paradigm for intelligent customer service, effectively enhancing response efficiency and customer satisfaction. Through the upgrade of the full-domain customer service large model and the construction of a customer service AI data flywheel, this project sets a benchmark for the next-generation intelligent call center industry.

Going forward, China Mobile and ZTE will continue to deepen technological collaboration, accelerate the large-scale deployment of the solution in more industry scenarios, improve the global Open Gateway ecosystem, empower network capability exposure with AI, and boost the high-quality development of the global digital economy.

The annual GLOMO Awards represents the industry's most prestigious accolade. With a judge panel comprising over 200 independent judges, the GLOMO Awards 2026 celebrates individuals and companies that drive innovation and showcase excellence in the rapidly growing mobile industry.